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Frequently Asked Questions
All
Integration
Deposits
Withdrawals
Account & Security
Callbacks
Where do I get integration credentials (ANONY-APP-ID / secret / keys)?
What is the difference between v1 and v2 signatures, and how do I test v2?
How do I debug repeated signatureFailed errors?
What does a plain-text Oops response mean?
Can I call the integration API directly from a browser?
Which chains and currencies are supported?
Why can’t I accept USDC on TRON?
A user deposited, but it was not credited or no callback arrived. What should I check?
Will createAddress generate a new address if I reuse the same userOrder?
Why does my balance decrease immediately after I create a withdrawal?
Why is a console withdrawal stuck at pendingGoogleAuthenticator?
What do the withdrawal modes off / normal / financialConfirmation / dailyLimit mean?
What do withdrawal statuses mean?
Why do I get insufficientBalance when the amount seems available?
Why does USDT-TRC20 withdrawal say systemInsufficientBalance?
Why is email verification required on every login, and why does the session expire after 2 hours?
Why can’t I bind Google 2FA, or why is the code always rejected?
How can a coworker help reconcile, and what is the difference between admin and owner?
What should I do if callbacks are not received?
Why can’t my callback handler parse the body, or why does it look unreadable?
How should I test callbacks before going live?
